The Mentor has developed a horrible habit. She meanders into the office around 9:30 in the morning, then promptly begins to whine… and I am never sure if she is whining to me or herself.
“Mumble, mumble, mumble” in a cranky voice.
“I can’t hear you, are you talking to me?” I ask.
“Mumble, mumble, mumble.”
“What?”
“Mumble, I am just talking to myself. Have you seen that email?”
“What email?”
Silence.
“Stuff really seems to be hitting the fan around here.” She begins again.
“Like what?” I ask again.
Silence.
“Is this printer jammed?” Smack, slam, crash. In a whining voice, “Party Planner,” (he takes care of all of our IT problems plus plans all of our social gatherings.) “Will you fix this? I cannot get anything done, all I have done all day is fix things,” she snaps.
“Like what?” I ask again
“Well, Production has still not done their job. I am still waiting on blah, blah, blah...”
I lost track of what she was saying, I think I may have fallen asleep.
“Do you need to look at this before I tell Production it is ‘OK to print’?” I ask, trying to change the subject to something a little more productive.
“Does Production not know how to dummy?” she responds after thumbing through the pages.
“I didn't think it looked that bad.”
The Mentor replies to my glass half full remark, “What is wrong with you today? You seem awfully cranky.”
Monday, November 17, 2008
Tuesday, November 11, 2008
The New Pres.
So… Election Day was like a week ago, right? Then why will no one in my office shut up about it? Luckily, my cube is up-stairs; this means there are less people to annoy me. Only 3 out of 20 people are in close enough proximity to drive me nuts on a continues minute to minute basis. But I have to say, those 15%’ers are doing a hell of a job!
I would be fine with their incoherent, inconsistent, and uninformed opinions, if there was ever a break between them. But today alone they have all chattered on like retarded chipmunks for over two hours straight!
Instead of loudly wasting time talking about this stuff, why don’t they quietly hop on the internet and chat about this stuff?! Then I would not have to hear them, nor would the GM. (who should care that they never shut up, and therefore never work)
These are the same people that freak out when you interrupt them during their constant phone call to their Realtor, to give them work to do. They are so busy: making car pool arrangements, talking to the Realtor, to the Contractor, to their kids and wife, and everyone else in the room. “How could I possibly build you an ad when I have all of these other things to do?”
I long for the days when all they talked about was the price of gold and illegal immigration.
I would be fine with their incoherent, inconsistent, and uninformed opinions, if there was ever a break between them. But today alone they have all chattered on like retarded chipmunks for over two hours straight!
Instead of loudly wasting time talking about this stuff, why don’t they quietly hop on the internet and chat about this stuff?! Then I would not have to hear them, nor would the GM. (who should care that they never shut up, and therefore never work)
These are the same people that freak out when you interrupt them during their constant phone call to their Realtor, to give them work to do. They are so busy: making car pool arrangements, talking to the Realtor, to the Contractor, to their kids and wife, and everyone else in the room. “How could I possibly build you an ad when I have all of these other things to do?”
I long for the days when all they talked about was the price of gold and illegal immigration.
Monday, November 10, 2008
Running Interference
I was completely embarrassed the other day. I had been trying to get a hold of a specific client for about of week. I am notorious for phone tag, so I have learned to become diligent about calling again, and again, and again. I usually do not take offense if I do not get a call back, I figure they just missed me and decided not to leave a message. I know, do I not have the most optimistic outlook of anyone you know?! This is one of the many “skills” that make me such a rock star at sales.
I finally get a hold of this client, and gave him a little ration about not calling me back. He responds by telling me he refuses to call my office anymore because he can never just leave me a message, he has to talk with the Troll (I wish I could take credit for the GM’s nickname, but that is where it came from). He then proceeds to explain to me how much he cannot stand the GM, and that when he calls the front desk and asks for me, he is interrogated by the Receptionist, and then promptly transferred to the GM! OMG! He then goes on to tell me that when no one answers the main number, there is no way to choose an extension, you get a generic mailbox; that belongs to, you guessed it... the GM! I know, OMG!
I complimented his nickname for the GM, and then we agreed to always communicate via email.
I finally get a hold of this client, and gave him a little ration about not calling me back. He responds by telling me he refuses to call my office anymore because he can never just leave me a message, he has to talk with the Troll (I wish I could take credit for the GM’s nickname, but that is where it came from). He then proceeds to explain to me how much he cannot stand the GM, and that when he calls the front desk and asks for me, he is interrogated by the Receptionist, and then promptly transferred to the GM! OMG! He then goes on to tell me that when no one answers the main number, there is no way to choose an extension, you get a generic mailbox; that belongs to, you guessed it... the GM! I know, OMG!
I complimented his nickname for the GM, and then we agreed to always communicate via email.
Saturday, November 8, 2008
Is this management?
Much like a typical office we have a Receptionist. And much like a typical office she is wickedly moody. Unlike a typical office, that moodiness is tolerated. Wait, tolerated in not the correct word. Accepted, ignored, and tiptoed around is.
I had a billing issue the other day and guess who takes care of billing issues? I could not understand how an issue could possibly come up; I had done everything for this account except personally inputting the data into the system. I had even spoken with the Receptionist to ensure there was no confusion.
Apparently she billed the account twice for the same thing, which is fine, mistakes happen. The problem I have is she called me and asked me what was wrong with the account. Being that I do not have access to the accounting system I reply in true corporate mediocrity, “I don’t know.” She goes straight to the GM to ask her. The GM promptly logs onto the accounting system, and after 2.5 hours discovers the mistake. The mistake is blatantly the Receptionist’s fault.
The GM, being completely cowed by the Receptionist’s moodiness, blames the problem on me. So, the Receptionist has no idea she made a mistake, making it ridiculously more likely that she will make the mistake in the future. Oh, and she thinks I am the mistake maker, and I do not make mistakes.
This happens again and again. We cannot ever tell her there was an issue. Instead we stealthily sneak around behind her back redoing all of her work. This is just one of the many ways our management ensures the highest productivity and employee growth.
I had a billing issue the other day and guess who takes care of billing issues? I could not understand how an issue could possibly come up; I had done everything for this account except personally inputting the data into the system. I had even spoken with the Receptionist to ensure there was no confusion.
Apparently she billed the account twice for the same thing, which is fine, mistakes happen. The problem I have is she called me and asked me what was wrong with the account. Being that I do not have access to the accounting system I reply in true corporate mediocrity, “I don’t know.” She goes straight to the GM to ask her. The GM promptly logs onto the accounting system, and after 2.5 hours discovers the mistake. The mistake is blatantly the Receptionist’s fault.
The GM, being completely cowed by the Receptionist’s moodiness, blames the problem on me. So, the Receptionist has no idea she made a mistake, making it ridiculously more likely that she will make the mistake in the future. Oh, and she thinks I am the mistake maker, and I do not make mistakes.
This happens again and again. We cannot ever tell her there was an issue. Instead we stealthily sneak around behind her back redoing all of her work. This is just one of the many ways our management ensures the highest productivity and employee growth.
Thursday, November 6, 2008
Generalizations are the Mother of Wisdom
I had to the leave the office for lunch the other day. Usually, I sit at my desk and frantically eat while checking email, in hopes that I will not feel as guilty leaving early, since I “worked over lunch”.
My brain was melting after the horrific conversation I had had with the GM. By conversation I mean her spewing useless information at me, and then watching her eyes glaze over during my replies, until a sentence and a half later when she could no longer stand my voice and interrupts me to spew more irrelevant crap. We were rehashing the same issue, who’s account is who’s? We have “Rules of Engagement” but our authorities feel it is more “fair” to access each situation independently. It has become a HUGE problem. I take issue with this approach, I think it is a waste of time; there are rules for a reason.
While frantically eating in the parking lot of the fast food restaurant, I listen to Dennis Prager (a kick’n radio show host who discusses everything from religion, to gender to politics). The show I happen to podcast that day was talking about generalizations. Prager was saying something to the effect of, ‘The difference between humans and animals is simple, humans have a mind and animals have a brain, humans make generalizations and animals respond to specific events.’
The corporate world really is the animal world.
My brain was melting after the horrific conversation I had had with the GM. By conversation I mean her spewing useless information at me, and then watching her eyes glaze over during my replies, until a sentence and a half later when she could no longer stand my voice and interrupts me to spew more irrelevant crap. We were rehashing the same issue, who’s account is who’s? We have “Rules of Engagement” but our authorities feel it is more “fair” to access each situation independently. It has become a HUGE problem. I take issue with this approach, I think it is a waste of time; there are rules for a reason.
While frantically eating in the parking lot of the fast food restaurant, I listen to Dennis Prager (a kick’n radio show host who discusses everything from religion, to gender to politics). The show I happen to podcast that day was talking about generalizations. Prager was saying something to the effect of, ‘The difference between humans and animals is simple, humans have a mind and animals have a brain, humans make generalizations and animals respond to specific events.’
The corporate world really is the animal world.
Tuesday, November 4, 2008
The New Guy
At 5:04 the night before, the GM informed us we were going to have a morning sales meeting the next day. I responded saying I had an appointment at 10:30, so we needed to make sure to wrap up on time. We actually wrapped up at 10am because one of the Classified Reps had an appointment as well. As I walked upstairs to gather myself for my appointment, the Classified Rep and her client caught me. I shuddered. I knew I should have belly-crawled around the back way to avoid being taken captive.
“This is your Ad Rep,” she said. “She will be joining us.”
“I actually have a 10:30 already scheduled this morning, let me get your contact info and we can set something up.”
“I scheduled this meeting through your GM. I was told you would be available,” said the client.
Great. the GM had scheduled me to be in 2 meetings when I had already told her I would be out. This is of course ridiculous, but fixable, if you are told about the meetings. I, of course, was only told about one. They like to keep me on my toes, and by toes I mean stumbling around in complete darkness.
The client cheerfully responded, “I have $4000 a month to spend, and I want you two to fight over it.”
“We have a mud pit in the back, but it’s a bit too cold to use today,” I shot back. That actually slipped out!
“We do not like to fight over accounts, we prefer to place ads where they will get the best response.” He agreed to reschedule.
Ironically, my 10:30 canceled. As I started to head back downstairs to meet with this new client, the Mentor walked in, with a client of hers in tow.
“We had to come up here because that client of the Classified Rep’s is being belligerent, and we were told to move up here.”
I then think better of walking into that lion’s den, and sit in on the Mentor’s meeting. A few minutes later the GM waddles upstairs and tells everyone individually about this new client, and what a jerk he is. After hearing the story 7 times she asks to meet with me to discuss him, because he will be my account. Score one for me!
She tells me word for word everything I had already overheard, and nothing more. Nothing important was shared, not the ad size, start date, budget, company name, nothing. Oh, except 2 things:
-She scheduled a meeting with him for me. I think to myself “At least she told me this time.”
-He is very interested in the school publications (the newsletters for the local school districts). I ask “Why?”
“Because they are a great target market.”
“But they are not a great target market for that type of company.” (He does stamped concrete!)
“But he is very interested in the huge distribution.”
At this point I drop it. The GM has a tendency to think all clients are a great fit for the school publications. I know one day I will walk by her office and hear her say, “The school publications are a great fit for you, Mr. Adult Book Store Owner.”
For the next 2 days the new client is the talk of the office. When I finally meet with him, it goes smoothly, no fights, he loves his spec ads, he loves me. The only flag that goes up… “Does that include my 20% discount?”
“What 20% discount?”
“The GM said I could have 20% off if I prepaid.”
The buy he was doing -the only buy he was ever interested in- was a buy for our papers plus 3 other newspaper groups. This means he was getting rock bottom rates and there was no room to take 20% off.
I try to cover up my shock and awe.
“Oh, that’s right.” I honor the rate as I have no choice. The promise was made by the GM, and I was left out of the loop again. The worst part of this discount was that he would have paid full price, without thinking twice. But now I have to lie to the other sites, fudge paper work, and take less of a commission. (Have I mentioned in the past that the GM has a tendency to give away our Pot of Money?)
When the GM called the other sites, she threw me under the bus. “It was the only way she could get the sale closed,” she explained.
I gave the new client my cell number, and asked him to always call me on it. The little troll’s fingers need to be kept out of my accounts. He agreed.
“This is your Ad Rep,” she said. “She will be joining us.”
“I actually have a 10:30 already scheduled this morning, let me get your contact info and we can set something up.”
“I scheduled this meeting through your GM. I was told you would be available,” said the client.
Great. the GM had scheduled me to be in 2 meetings when I had already told her I would be out. This is of course ridiculous, but fixable, if you are told about the meetings. I, of course, was only told about one. They like to keep me on my toes, and by toes I mean stumbling around in complete darkness.
The client cheerfully responded, “I have $4000 a month to spend, and I want you two to fight over it.”
“We have a mud pit in the back, but it’s a bit too cold to use today,” I shot back. That actually slipped out!
“We do not like to fight over accounts, we prefer to place ads where they will get the best response.” He agreed to reschedule.
Ironically, my 10:30 canceled. As I started to head back downstairs to meet with this new client, the Mentor walked in, with a client of hers in tow.
“We had to come up here because that client of the Classified Rep’s is being belligerent, and we were told to move up here.”
I then think better of walking into that lion’s den, and sit in on the Mentor’s meeting. A few minutes later the GM waddles upstairs and tells everyone individually about this new client, and what a jerk he is. After hearing the story 7 times she asks to meet with me to discuss him, because he will be my account. Score one for me!
She tells me word for word everything I had already overheard, and nothing more. Nothing important was shared, not the ad size, start date, budget, company name, nothing. Oh, except 2 things:
-She scheduled a meeting with him for me. I think to myself “At least she told me this time.”
-He is very interested in the school publications (the newsletters for the local school districts). I ask “Why?”
“Because they are a great target market.”
“But they are not a great target market for that type of company.” (He does stamped concrete!)
“But he is very interested in the huge distribution.”
At this point I drop it. The GM has a tendency to think all clients are a great fit for the school publications. I know one day I will walk by her office and hear her say, “The school publications are a great fit for you, Mr. Adult Book Store Owner.”
For the next 2 days the new client is the talk of the office. When I finally meet with him, it goes smoothly, no fights, he loves his spec ads, he loves me. The only flag that goes up… “Does that include my 20% discount?”
“What 20% discount?”
“The GM said I could have 20% off if I prepaid.”
The buy he was doing -the only buy he was ever interested in- was a buy for our papers plus 3 other newspaper groups. This means he was getting rock bottom rates and there was no room to take 20% off.
I try to cover up my shock and awe.
“Oh, that’s right.” I honor the rate as I have no choice. The promise was made by the GM, and I was left out of the loop again. The worst part of this discount was that he would have paid full price, without thinking twice. But now I have to lie to the other sites, fudge paper work, and take less of a commission. (Have I mentioned in the past that the GM has a tendency to give away our Pot of Money?)
When the GM called the other sites, she threw me under the bus. “It was the only way she could get the sale closed,” she explained.
I gave the new client my cell number, and asked him to always call me on it. The little troll’s fingers need to be kept out of my accounts. He agreed.
Sunday, November 2, 2008
Placement
I am sure you have noticed it’s election season (haven’t we all?). I have definitely noticed; I work at a horribly run community newspaper. In this business we have to be careful; we have to follow the rules. We cannot talk to anyone about candidates’ rates, or campaigns. We cannot offer different rates to different candidates, or campaigns, etc. etc. In a nutshell, we cannot discriminate. But, as I found out last week, apparently we can give better placement to initiatives we would like to see win ("we" being my boss).
I placed an ad opposing an initiative for a new school tax. They paid full price and they pre-paid, that’s all I could ask. I also placed an ad in support of the same school tax. In true community newspapers sleazy-ness, the GM told me to give the support ad a better price and better placement. That seems indiscriminate and fair, don’t you think?
I placed an ad opposing an initiative for a new school tax. They paid full price and they pre-paid, that’s all I could ask. I also placed an ad in support of the same school tax. In true community newspapers sleazy-ness, the GM told me to give the support ad a better price and better placement. That seems indiscriminate and fair, don’t you think?
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